In home-based care, face-to-face interactions are limited. A structured communication cycle—Notify, Engage, Reach, Bereave—ensures patients and families remain informed, connected, and supported at every stage of care. It reduces gaps, enhances satisfaction, and reinforces trust between patients and care providers.

By automating key touchpoints across the care continuum, NOTIFYnana, nanaCONNECT, and nanaBEREAVEMENT enable care teams to deliver timely, compassionate, and personalized communication—ensuring no patient or family feels neglected before, during, or after care.

NOTIFYnana is a text-based notification solution developed to keep patients informed about the arrival of their home health and hospice caregivers. These timely text updates minimize missed visits, enhance continuity of care, improve patient safety, and boost overall patient satisfaction. This proactive communication tool ensures patients are well-prepared for their scheduled visits, reducing anxiety and disruptions to their daily routines.

NOTIFYnana receives basic patient demographics and visit schedule information from your electronic medical records (EMR) system on an hourly basis. It then sends configurable text messages to patients, informing them about upcoming visits. Patients can respond to these texts if they are unavailable, allowing for real-time adjustments. Additionally, NOTIFYnana can collect patient feedback through surveys, enabling clinicians to assess patient sentiment and promptly address issues.

Yes, NOTIFYnana is CHAP Verified, meeting strict standards in operations, care, and quality management. This certification ensures compliance and reinforces its commitment to high-quality, tech-enabled patient support.

nanaCONNECT is a text-based solution designed to enhance patient care for home health and hospice agencies. It facilitates daily check-ins with patients, allowing them to rate their well-being on a scale from 1 to 5. This system provides real-time insights into patient status, enabling timely interventions when necessary. The platform is highly customizable, ensuring seamless integration into your agency's existing workflows.

Through daily text messages, nanaCONNECT empowers patients to easily communicate their well-being. The system's alert feature notifies caregivers if a patient's rating falls below a predefined threshold, prompting immediate attention. Additionally, its dashboard provides a comprehensive overview of patient ratings, helping agencies monitor trends and identify those requiring additional support.

nanaBEREAVEMENT is a tech-enabled solution designed to streamline bereavement care by offering personalized, automated communication, including text-based messaging, for hospice patients and their families. It allows for seamless, timely support throughout the hospice bereavement period.

The platform allows families and patients to communicate their needs, concerns, or gratitude via text. This connection is made easier and more accessible than traditional paper-based bereavement communications, ensuring consistent engagement and a compassionate approach.

Yes, nanaBEREAVEMENT is ACHC Certified and CHAP Verified, meeting rigorous standards in operations, care delivery, and quality management. These recognitions ensure regulatory compliance and underscore our commitment to high-quality, tech-enabled hospice bereavement support.

Caregiver Accelerator is a real-time productivity and scheduling platform developed by Maxwell TEC. It empowers agencies to make data-driven decisions by providing actionable insights into caregiver availability, productivity, and workload. By identifying over- and under-productive clinicians, the tool helps balance workloads, enhance scheduling efficiency, and ultimately improve patient care outcomes.

The platform offers customizable dashboards that allow agencies to filter caregivers by role, employment type (e.g., full-time, part-time), and training status. This enables schedulers to quickly identify staffing gaps, redistribute workloads, and ensure that patients are matched with the most suitable caregivers. Real-time updates on caregiver availability and productivity support more efficient and responsive scheduling decisions.

Yes, Caregiver Accelerator is designed to seamlessly integrate into existing workflows. Its intuitive interface and dynamic dashboards provide a comprehensive overview of key performance indicators, facilitating informed decision-making without disrupting current operations. This integration supports continuous improvement and adaptability in response to evolving care needs.

We provide real-time, role-based dashboards designed for leadership teams. These dashboards offer strategic visibility into KPIs like branch performance, referral conversions, average daily census (ADC), and clinician productivity.

Absolutely. We specialize in building custom analytics. If the data lives in your EMR, we can turn it into actionable insight tailored to your business needs—no matter how specific.

Our dashboards highlight referral conversion rates, admissions, discharges, non-admits, and help identify trends that improve BD team performance and referral partner engagement.

We track metrics like clinician turnover, time-to-care initiation, staff productivity, time in home vs. documentation, and non-value-added activities to streamline care delivery and improve patient outcomes.

Yes. Our dashboards include key financial metrics like net revenue, collections rate, AR percentages, and Medicare vs. non-Medicare revenue trends—helping you recover lost revenue and improve cash flow.

Yes. We offer visibility into hospitalization rates, LOS, recertification rates, and visit utilization—empowering you to reduce avoidable hospitalizations and optimize care planning.

Our insights help leadership teams monitor trends, compare branch performance, and align staff efforts with strategic goals, making it easier to scale operations and drive growth with confidence.

Smarter care starts with smarter data. We go beyond static reports—offering dynamic, tech-enabled dashboards that empower teams, simplify workflows, and turn data into action. 

Maxwell TEC provides strategic industry expertise and tech-focused consulting solutions designed to align clinical, operational, technological, and financial functions. We partner with home health and hospice agencies to improve performance through tailored support in compliance, revenue cycle optimization, interim leadership, operational alignment, EMR implementation, technology enablement, and M&A.

Maxwell TEC helps agencies streamline operations, improve care delivery, and drive growth by leveraging expert consulting and technology-enabled strategies. From workflow redesign and leadership support to system optimization and data-driven decision-making, we align your people, processes, and platforms to deliver measurable results.

Maxwell TEC offers the premier consulting experience for care at home through deep industry expertise, a hands-on approach, and a focus on sustainable results. We don't just advise and call it a day—we partner with your team to get it done right the first time by delivering tailored, practical, and tech-informed solutions that create long-term impact across your organization.

Our care-at-home compliance experts provide assessments, policy development, ongoing monitoring, and education to help your agency stay ahead of changing regulations and survey readiness.

Yes, we provide interim leadership placement and executive recruitment services to maintain operational continuity and strengthen your leadership team during transitions.

Yes. Maxwell TEC identifies inefficiencies and uncovers hidden opportunities to streamline operations and optimize revenue. From refining your billing processes to strengthening your financial controls, our strategies are designed to increase profitability—potentially saving your agency millions over time.

Maxwell TEC helps care agencies integrate tech-forward tools. We also partner with leading industry solution providers to drive innovation across your business. Whether it's enhancing communication, streamlining operations, or automating workflows, we ensure your tech strategy supports sustainable growth and better care delivery.

Maxwell TEC provides expert oversight of clinical documentation to ensure accuracy, compliance, and completeness. Our experienced reviewers help reduce audit risk, minimize claim denials, and improve reimbursement—freeing your clinical staff to focus on patient care instead of paperwork.

We provide data-driven insights across clinical, operational, and financial domains—helping agencies identify trends, monitor KPIs, and make informed strategic decisions.

Yes. Our M&A advisors support every stage of the transaction—from readiness evaluations (Seller Agency Health Check), assessments and valuation, to due diligence and integration planning. Maxwell TEC helps organizations maximize value and minimize disruption within home health and hospice M&A.