REACH - Home Health & Hospice Technology | Maxwell TEC

nanaCONNECT — REACH extends the care journey by helping home health and hospice organizations deliver timely, personalized communication after discharge. Through automated text messaging, educational resources, and ongoing check-ins, REACH keeps patients engaged, reinforces care plans, and helps identify concerns before they become costly readmissions. Built on the nanaCONNECT platform, REACH integrates seamlessly into existing workflows, enabling care teams to improve outcomes, strengthen patient satisfaction, and deliver connected care beyond every visit.

Automated, Scheduled Messaging

Hands-off outreach that keeps patients engaged after discharge without adding staff workload.

Personalized Patient Communication

Customizable texts based on patient needs, discharge details, and condition.

Broadcast Messaging

Easily send timely updates, reminders, or health tips to patient groups at scale.

Two-Way Texting

Patients can reply with questions or concerns—creating a more connected care experience.

Real-Time Analytics & Alerts

Track responses, identify outreach gaps, and flag high-risk patients for early intervention.

Discharge-Specific Messaging

Tailored follow-up content aligned with patient diagnosis, discharge plan, and care pathway.

EHR-Friendly Integration

Simple setup that fits into your existing workflows—no extra burden on clinical teams.

ROI-Driven Patient Engagement

Reduce readmissions, increase satisfaction, and save on print costs with a digital-first strategy.

Integrates with Your EMR

Seamlessly connects with your existing EMR to automate personalized patient communications using real-time data and workflows.

Human-in-the-Loop (HITL) AI

Combines AI-powered sentiment analysis with human oversight to identify, escalate, and respond to patient and family needs with greater accuracy and compassion.

Premium Web Forms

Send structured questionnaires through customizable web forms linked to message types, making it easy to collect meaningful patient feedback at scale.

Mary

Bart

Cathy

Post-Discharge, Modernized

Patients are already on their phones—REACH taps into that behavior to improve engagement
Cuts through the noise of missed calls and forgotten paper instructions
Improves adherence by delivering clear and digestible messages, support, and resources directly to patients
Potential ROI projections for post-discharge printed materials

Post-Discharge, Modernized

Clarifies Care & Empowers Patients

Reinforces care information and helps patients avoid confusion about next steps and what to do when complications arise
Provides tailored condition management options to prevent costly hospital readmissions
Highlights agency resources and support available to ensure patients make full use of their home health and recovery programs

Clarifies Care & Empowers Patients

"REACH helps providers stay connected with patients after in-person care ends. Our latest nanaCONNECT module offers a simple, scalable way to support recovery, reduce manual workload, and improve follow-through—keeping your agency top of mind and driving better outcomes."

Andrew O'Connell

Director of Product, Maxwell TEC

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