As Mary regained strength and her health stabilized, her team prepared for discharge. But care didn’t end there. That's when REACH took over—continuing the connection after Mary’s in-home visits had stopped.

REACH picked up where ENGAGE left off, keeping Mary's care connection strong. For the next couple of months, she received thoughtful follow-ups about everything from her appetite and energy levels to her overall mood.

One morning, Mary confided via REACH that she was feeling down and her appetite had slowed. Her agency branch was immediately alerted through the module. Sarah received a call from Mary's branch marketing specialist, and together they explored next steps—from local support groups to the option of resuming at-home care services. REACH ensured Mary wasn't left to navigate recovery alone while keeping Sarah informed of urgent issues impacting her mother's well-being.

A year and a half later, Mary's health significantly declined, and she eventually decided to transition to hospice care. She passed away comfortably and peacefully, surrounded by Sarah and other family members. As her loved ones began the grieving process, BEREAVE gently stepped in, delivering timely, personalized support to Sarah in the days and weeks that followed.

Instead of impersonal sympathy cards, Sarah received timely, compassionate messages curated by Mary's hospice bereavement team: grief support resources, mindfulness tools, and local group referrals. Managed with empathy by trained coordinators and volunteers, BEREAVE helped the hospice agency ensure Sarah felt remembered and cared for long after her mother's passing.