nanaCONNECT REACH Logo
Reach

Bridge the Gap Between Discharge and Recovery

Reach patients post-discharge with relevant, personalized support and resources that guide recovery and strengthen care outcomes.

nanaCONNECT — REACH enables timely, text-based communication designed to support patients after discharge. Streamline recovery at scale with automated messages that deliver educational resources, condition-specific content, and more.

Patient-Provider Communication Cycle

Notify. Engage. Reach. Bereave.

Features at a Glance

Automated, Scheduled Messaging

Hands-off outreach that keeps patients engaged after discharge without adding staff workload.
Automated, Scheduled Messaging

Personalized Patient Communication

Customizable texts based on patient needs, discharge details, and condition.
Personalized Patient Communication

Broadcast Messaging

Easily send timely updates, reminders, or health tips to patient groups at scale.
Broadcast Messaging

Two-Way Texting

Patients can reply with questions or concerns—creating a more connected care experience.
Two-Way Texting

Real-Time Analytics & Alerts

Track responses, identify outreach gaps, and flag high-risk patients for early intervention.
Real-Time Analytics & Alerts

Discharge-Specific Messaging

Tailored follow-up content aligned with patient diagnosis, discharge plan, and care pathway.
Discharge-Specific Messaging

EHR-Friendly Integration

Simple setup that fits into your existing workflows—no extra burden on clinical teams. 

EHR-Friendly Integration

ROI-Driven Patient Engagement

Reduce readmissions, increase satisfaction, and save on print costs with a digital-first strategy.
ROI-Driven Patient Engagement
Patient_REACH_Diagram_3

TEC Journeys

Explore the tech-enabled care experience through real-world inspired stories.

NOTIFY. ENGAGE. REACH. BEREAVE.

Learn more →

Mary

Mary

Bart

Bart

Cathy

Cathy

Post-Discharge, Modernized

  • Patients are already on their phones—REACH taps into that behavior to improve engagement
  • Cuts through the noise of missed calls and forgotten paper instructions
  • Improves adherence by delivering clear and digestible messages, support, and resources directly to patients
  • Potential ROI projections for post-discharge printed materials
Post-Discharge, Modernized

Reduce Staff Effort & Workload

  • Automation minimizes manual follow-ups and repetitive outreach
  • Helps teams address outreach gaps and prioritize high-risk patients
  • Easy to implement and integrates into current EHR workflows
Reduce Staff Effort & Workload

Clarifies Care & Empowers Patients

  • Reinforces care information and helps patients avoid confusion about next steps and what to do when complications arise
  • Provides tailored condition management options to prevent costly hospital readmissions
  • Highlights agency resources and support available to ensure patients make full use of their home health and recovery programs
Clarifies Care & Empowers Patients

Care Beyond Discharge.

Schedule a demo to see how nanaCONNECT — REACH can support your organization.

NC-REACH_Image-Text-Message 2
"REACH helps providers stay connected with patients after in-person care ends. Our latest nanaCONNECT module offers a simple, scalable way to support recovery, reduce manual workload, and improve follow-through—keeping your agency top of mind and driving better outcomes."
MTEC-Profile_Accent

Andrew O'Connell

Director of Product, Maxwell TEC

Related Articles

From Our Blog

Stay up to date with what is new in our industry, and learn more about upcoming products and events.

Navigating the Gray: The Role of Hospice Pharmacy with Dr. Jason Kimbrel
Last Visit First podcast with Tom Maxwell
Podcast

Navigating the Gray: The Role of Hospice Pharmacy with Dr. Jason Kimbrel

Jan 19, 2026 1 min read
Inside Value-Based Purchasing in Home Health Care
Patient sitting on couch with Home Health Nurse
Technology

Inside Value-Based Purchasing in Home Health Care

Jan 13, 2026 5 min read
Centralization & the Dream EMR with Beau Sorensen
Last Visit First podcast with Tom Maxwell
Podcast

Centralization & the Dream EMR with Beau Sorensen

Jan 07, 2026 1 min read

Request a REACH Demo

Schedule a 30-minute product demo with expert Q&A.