After Cathy completed a round of treatment for a flare-up, REACH stepped in to support her through recovery. Follow-up messages regularly checked in on her energy levels, sleep, appetite, and emotional health. Living in a rural area often left Cathy feeling isolated, but the consistent communication helped her feel seen, supported, and more connected to her caregiving team.

In the past, Cathy had relied heavily on Michael’s support and encouragement to manage her conditions. But with REACH, she was reintroduced to her agency’s chronic condition management resources—tools her nurse had mentioned early on but that had since slipped her mind. Cathy was delighted when REACH seamlessly stepped in to send resources that helped guide her toward small, meaningful recovery goals—like sticking to a new meal plan or taking a short daily walk. The gentle prompts and encouragement empowered her to take greater control of her health and make full use of the support her home health agency had to offer.

REACH also gave Michael ongoing visibility into his mom’s well-being, no matter how far away he was. When Cathy reported trouble sleeping and a noticeable loss of appetite one week, her care team was immediately alerted and scheduled an in-home visit to assess her symptoms more closely. Michael was concerned but reassured to be in the loop every step of the way—able to focus on school while knowing his mom wasn’t managing it all alone.

Over time, Cathy’s health began to decline. Her flare-ups grew more frequent and severe, her energy faded, and everyday tasks became increasingly difficult to manage. With support from her care team and ongoing conversations with Michael, Cathy made the decision to begin hospice care at home—surrounded by familiar comforts and people she loved. She passed peacefully, with dignity, in the place she felt most at ease.

In the difficult weeks and months that followed, BEREAVE became a vital source of support as Michael transitioned back into campus life. While juggling coursework and the weight of losing his mom, he began receiving thoughtful, compassionate messages from the hospice’s bereavement team.

Recognizing how deeply Michael was affected—due to both his age and his close bond with Cathy—the care team flagged him in the nanaCONNECT platform for more personalized follow-up. This ensured he received close support through BEREAVE: resources tailored to young adults, tools for navigating grief while still in school, and gentle reminders that he wasn’t alone. Michael often revisited the materials in quiet, heavy moments—drawn to their comfort and relevance. When the loss felt especially present, BEREAVE helped him feel seen, supported, and not so alone.