TEC Journeys

Coordinated care for Bart. Lasting relief and reassurance for Linda.

  
Introduction

Meet Bart

At 67, Bart's stroke marked a turning point, leaving him with limited mobility and a long road to recovery. His wife, Linda, tried to keep pace with the new demands of caregiving while managing a full-time job. However, the pressure on Linda was constant, and the uncertainty often felt overwhelming.

Once Bart was admitted to care-at-home services, recovery became more manageable for him and Linda both. That's because Bart's care agency leveraged nanaCONNECT to bring structure, connection, and support to their patients' daily lives—creating space for both Bart's healing and Linda's peace of mind.

Elderly patient Bart speaks with his home health caregiver. Elderly patient Bart speaks with his home health caregiver.
Bart's stroke marked a turning point, leaving him with a long road to recovery.
Bart recovering at home after a stroke with his wife Linda. Bart recovering at home after a stroke with his wife Linda.
Bart's wife Linda tried to keep pace with the new pressures and demands of caregiving.
Bart stays connected through his entire care journey with nanaCONNECT. Bart stays connected through his entire care journey with nanaCONNECT.
Discover how nanaCONNECT supported both Bart and Linda from first check-in to final comfort.
Linda receiving an appointment rescheduling alert via NOTIFY. Linda receiving an appointment rescheduling alert via NOTIFY.
Linda received appointment alerts via NOTIFY, helping her stay on top of Bart's care schedule.
  
Simple Texts. Smoother Visits.

NOTIFY

The first layer of support came through NOTIFY, which helped Linda stay on top of Bart's schedule and care plan without having to chase down details.

Therapy appointments and nurse visits were all communicated clearly and promptly. When Bart's physical therapy schedule was adjusted to accommodate his progress, Linda received a quick text with the updated time and caregiver's name, freeing her from the burden of endless back-and-forth calls to reschedule.

Each visit also prompted a short feedback survey. Linda appreciated the chance to share how engaged the therapist was during sessions, how Bart responded to care, and how supported she felt as a caregiver. That input helped the agency keep Bart's recovery aligned with his—and Linda's—needs.

  
Daily Check-Ins. Timely Insights.

ENGAGE

As Bart settled into his care routine, ENGAGE began checking in with him twice a day through a simple text message prompt. He rated his well-being on a 1–5 scale, offering a daily window into his progress. Most days, Bart reported a steady 3, with the occasional 4 on good days.

One morning, he marked a 2, noting dizziness and lower energy than usual. Bart's home health team was instantly notified in the nanaCONNECT system. One of his nurses followed up that same day, reviewed his symptoms, and worked with the care manager to adjust his medications—helping to prevent potential complications and readmission to the hospital. Linda stayed in the loop the entire time, confident that Bart's care team was always monitoring his current condition.

Bart responding to an ENGAGE notification from his home health agency, asking how he's feeling. Bart responds with a 2 and that he is feeling dizzy and tired. Bart responding to an ENGAGE notification from his home health agency, asking how he's feeling. Bart responds with a 2 and that he is feeling dizzy and tired.
One morning, Bart noted dizziness and lower energy than usual, rating his health at a 2 through ENGAGE.
Sarah receiving a NOTIFY alert from Mary's home health agency, sharing upcoming appointment information
Sarah received a NOTIFY alert, confirming Mary's first nurse visit.
Bart reviewing a REACH notification, checking in and sharing stroke recovery resources and tips. Bart reviewing a REACH notification, checking in and sharing stroke recovery resources and tips.
REACH maintained Bart's connection to his care team as he transitioned out of full-time home health care.
  
Stay Connected. Strengthen Care.

REACH

After a few months, Bart's condition had stabilized enough for discharge—but the communication didn't stop there. REACH stepped in to maintain a connection and offer continued support as Bart transitioned out of full-time home health care.

Through gentle check-ins, REACH enabled Bart's team to monitor his progress. When he shared that he'd started walking short distances again, his care team took notice and immediately called him and Linda—not out of concern; rather, they were excited to congratulate Bart on his progress! As Bart, Linda, and the recovery team continued celebrating his recovery wins, REACH followed up with additional resources for stroke survivors to support his growing independence.

REACH additionally functioned as a steady source of support for Linda, delivering timely updates, caregiving guidance, and wellness tips tailored to Bart's recovery. With so much of her time previously devoted to his care, she never quite had the bandwidth to seek out these resources herself. Now, for the first time in months, Linda had the tools—and the space—to focus on her own well-being.

  
Compassionate Outreach. Enduring Care.

BEREAVE

Bart recovered well and enjoyed several healthy years doing the things he loved most: fly fishing, restoring old cars, and playing with his grandkids. Over time, however, his health gradually declined, and he was eventually diagnosed with cancer. With steady support from Linda and his care team, Bart transitioned to hospice care and spent his final days comfortably at home. He passed peacefully, with Linda by his side.

In the weeks and months after his passing, BEREAVE became a quiet but meaningful presence for Linda. Managed by the hospice's bereavement team, it delivered timely messages, guided reflections, and referrals to local grief support groups—reminders that she wasn't navigating loss alone.

About six months later, on what would have been Bart's 75th birthday, Linda received a BEREAVE text honoring his life. She was stunned—not just by the thoughtfulness of the message, but by the fact that his care team still remembered his birthday. She replied with a heartfelt thank you and shared that it had been a particularly hard day. Later that afternoon, her bereavement coordinator called to check in and gently invited her to join the hospice's local support group when she felt ready.

A few weeks later, Linda walked through the door of the hospice's weekly bereavement support group meeting. Her coordinator greeted her with a warm smile, grateful to see her taking the next step in her healing journey.

 

Linda reviewing a poignant BEREAVE notification marking what would have been Bart's birthday. Linda reviewing a poignant BEREAVE notification marking what would have been Bart's birthday.
BEREAVE offered timely and meaningful grief support to Linda after Bart passed away in hospice care.
nanaCONNECT, featuring Bart and Linda
Conclusion

Why nanaCONNECT

From physical therapy session scheduling to curated bereavement resources, nanaCONNECT supported Bart and Linda through every phase of the care journey.

NOTIFY made communication seamless and stress-free. ENGAGE gave the care team insight into Bart's day-to-day health, allowing them to intervene early when needed. REACH extended support after discharge, helping Bart regain confidence and Linda find balance. And when the time came, BEREAVE offered Linda poignant support through her loss.

Together, these tools helped make Bart's care at home more coordinated, responsive, and personal—every step of the way.

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