Reduce hospital readmissions and complications by tracking patient status and delivering timely follow-up as they recover at home.
TEC Journeys
Explore the tech-enabled care experience through real-world inspired stories.
Mary Real-time support for Mary. Lasting peace of mind for her daughter, Sarah.
Mary
Real-time support for Mary. Lasting peace of mind for her daughter, Sarah.
Bart Coordinated care for Bart. Lasting relief and reassurance for his wife, Linda.
Bart
Coordinated care for Bart. Lasting relief and reassurance for his wife, Linda.
Cathy Seamless support for Cathy. Steady reassurance for her son, Michael.
Cathy
Seamless support for Cathy. Steady reassurance for her son, Michael.
Each TEC Journey follows a patient and key family member as they navigate different health challenges, highlighting how Maxwell TEC's patient communication modules work together to provide timely, personalized support across every stage of care at home.
Whether it’s managing a chronic condition, staying connected from afar, or finding comfort through grief, TEC Journeys showcase how the nanaCONNECT platform closes care gaps, reduces risk, and keeps people at the center of the process.
From daily health check-ins to appointment reminders and bereavement support, these stories illustrate how the right tools at the right time in the patient lifecycle can make all the difference.
Patient-Provider Communication Cycle
Notify. Engage. Reach. Bereave.
94%
of Adults Aged 70+ Text at Least Weekly
Adults aged 70 and older are texting at least once a week, showcasing the widespread adoption of texting among seniors.
Source
1 in 3
of Seniors Prefer Text Over Calls
Older adults say they prefer texting to phone conversations, valuing its convenience and simplicity.
Source
66%
Response Rate to Healthcare Texts
(Ages 61–70)
Response rate to healthcare-related text messages, the highest among age groups.
Source
From First Check-In to Final Comfort
nanaCONNECT: At a Glance
Daily Texts
Send timely, personalized text messages that offer ongoing support, keep patients informed, and provide peace of mind throughout their care journey.
Dashboard Insights
Easily monitor patient engagement and well-being through a centralized dashboard. Identify trends and intervene when needed to promote better outcomes.
Customizable Messages
Create and schedule messages that resonate with your patients, adding a personal, thoughtful touch to every communication.
Enhanced Continuity of Care
Support a seamless care experience by ensuring patients receive relevant, timely messages that help them stay on track and connected to their care team.
Peace of Mind
Offer reassurance for patients, families, and caregivers with regular, proactive communication that supports them every step of the care lifecycle.
Patient Engagement
Empower patients to participate in their care with two-way SMS communication—building trust, improving satisfaction, and boosting your agency's performance metrics.
Improved Patient Outcomes
Family Support
Keep families engaged and informed with thoughtful updates, resources, and meaningful touchpoints that reflect your agency's commitment to care.
Scalable Communication
Reach large patient populations with automated, personalized messaging—freeing up staff time while ensuring no one falls through the cracks.
Easy Implementation
Skip the learning curve—our SMS-based solution is quick to set up, easy to use, and familiar for both staff and patients, with no app downloads required.