BEREAVE - Hospice Technology with AI Features

Bereavement Support Tool

Send compassionate, timely messages by text—no apps or logins required.

Care Experience Feedback

Gather family responses via text—questions, concerns, or gratitude—to refine bereavement plans and spotlight caregiver excellence.

Response Management

Review and prioritize all bereavement message responses by sentiment in one centralized dashboard.

Engagement Insights

Capture and review family sentiment, responses, and click-through rates (CTRs) to improve care and recognize staff efforts.

Cost Savings and ROI

Eliminate printing and mailing costs—cutting expenses by more than 50%.

Mass Communications

Easily send critical updates (e.g., weather alerts or closures) to multiple families at once.

Case Study

Reframing Bereavement Care

Discover how St. Croix Hospice's early adoption of nanaCONNECT's BEREAVE module is elevating grief support.

Care Experience Feedback: Real-time feedback enables quick responses while fostering opportunities for employee recognition and culture building.
Engagement Insights: Increased web traffic and engagement supports strengthened referrals and enhances St. Croix Hospice's impact.
ROI Boost: Enhanced bereavement communication boosted engagement while reducing monthly paper mailings by 93%.

Mary

Bart

Cathy

"While loss is inevitable in hospice, supporting loved ones through it is vital. Maxwell's BEREAVE streamlines communication, reduces costs, and delivers high-quality bereavement support—now recognized with ACHC’s prestigious Product Certification."

Susan Mills

ACHC, Senior Program Director

"The feedback from these text messages has been eye-opening. What started with hesitation turned into powerful insight—families are sharing detailed experiences and gratitude for our team. This instant feedback helps us personalize care and continuously improve our services."

Alyssa Grythe

Manager of Bereavement Services, St. Croix Hospice

"Truly the significant ROI besides, of course, the insight provided by the text messaging responses is being able to individualize our bereavement support and brand it for our organization. Because the messaging and content is 100% St. Croix Hospice-specific, families are so much more engaged than they would be if it was just generic messaging. We invest significant resources in our bereavement support and work hard to tailor our care to what we have learned families really need and are looking for. The BEREAVE platform has allowed us to take that next step to meet those needs."